Leaving a great impression on a customer is the goal of every service provider. So what do you do when your customer attaches blame to your crew for something that is not in your control?
You get proactive, that’s what you do! Be diligent about your work and your crew, go the extra mile, pay attention to safety, and always be observant to the customer’s needs.
Don’t assume that the impression your customer will have is what you intend. That impression may be affected by others such as on-site staff that leave unwanted debris in your work area, or machinery that breaks down due to lack of ongoing maintenance and causes your work to be delayed.
Your fault or not, inconveniences like these can affect your ability to gain repeat business. But, as you build a great rapport with your customer, you’ll be able to address not only their concerns, but also your own concerns.